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FLUGIA Trust Center

Security & Trust,
in plain language

Before you connect your tools to an AI, you should know exactly where your data goes, who can see it and what the AI is allowed to do. Everything is on this page.

Security overview All systems operational
Encryption in transit (HTTPS) Enabled
Encrypted tool credentials Enabled
Your data used for model training Never
Approval before customer-facing actions Default
Audit log of every AI action Included
GDPR Data Processing Agreement Public

How we protect
your business data

Never used to train AI models Data processed by your AI Co-Workers is never used to train general-purpose AI models, ours or our providers’.
Minimum permissions Each integration requests only the access its workflow needs. You see every permission before connecting and can disconnect at any time.
Encryption All traffic is encrypted over HTTPS. Credentials and access tokens for your connected tools are stored encrypted.
Role-based access Give each team member only the rights they need. Control who can activate Co-Workers, approve actions or connect tools.
Audit logs Every action taken by an AI Co-Worker or a user is logged: what was done, when, in which tool and who approved it.
Tested & monitored Regular security audits and penetration tests, plus a documented incident response procedure with customer notification.
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Data location

Where your data
is stored and processed

We prefer precision over badges. Here is where each part of the service runs, and how any transfer outside the European Economic Area is protected.

Primary hosting
AWS · Multiple regions in Europe
Europe (Frankfurt)eu-central-1 Europe (Ireland)eu-west-1 Europe (London)eu-west-2 Europe (Milan)eu-south-1 Europe (Paris)eu-west-3 Europe (Spain)eu-south-2 Europe (Stockholm)eu-north-1 Europe (Zurich)eu-central-2
AI model providers
Anthropic · OpenAI · Gemini · Mistral
Transfers outside EEA
Only where required by a subprocessor, protected by EU Standard Contractual Clauses or an adequacy decision. Depending on the third party used and confirmed by users.
Backups
Europe · encrypted depending on type of data
Data Processing Agreement

Review our DPA without talking to sales

Our standard DPA defines FLUGIA as your processor under the GDPR and applies automatically to every plan. Need a countersigned copy for your records ? Contact our team.

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EU AI Act

Always compliant
with the AI Act

Here is how FLUGIA covers the AI Act obligations that apply to businesses using AI Co-Workers. Need our documentation for an audit ? Ask our team.

Transparency Chatbot and phone agents identify themselves as AI. Generated content can be labelled.
Human oversight Draft only, Approval required or Automated within your rules, set per Co-Worker.
Traceability Every AI action is logged with time, tool and approver.
Documentation Use-case description and risk classification for each workflow, available on request.
AI literacy Onboarding includes AI literacy guidance for everyone using FLUGIA.

You can leave anytime.
Your data leaves with you.

Disconnect any tool Revoke an integration in one click. FLUGIA immediately loses access to that tool.
Export your data Export your workflows, logs and knowledge base at any time, and before closing your account.
Deletion on request Customer Data is deleted within [30] days after account termination or on written request.
Approval by default Customer-facing actions wait for your approval until you decide otherwise, per Co-Worker.
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Security contact Found a vulnerability or have a security question ? Write to our security team. Every report is reviewed by a human. security@flugia.com
Legal entity elavi srl VAT: BE 0801.153.781
Galerie Ravenstein 25, 1000 Bruxelles, Belgium
Data Protection contact: privacy@flugia.com