Back to Emily’s team AI Phone Agent

Never leave a customer or prospect without a response again

The AI Phone Agent answers your calls 24/7, books appointments, answers frequent questions and sends you a clear summary of every conversation.

Works with Your phone numberGoogle CalendarGmailMicrosoft CalendarOutlook
AI Phone Agent
Working 24/7
Emily
Managed by Emily · AI Support Manager
More sales, more growth

Support so good it turns into sales

Every call answered on the first ring, even during the lunch rush or after hours.

Call analytics AI working
52 Calls this week
0 Missed calls
18 Bookings
2m 04s Avg. duration
CallerReasonDurationOutcome
+32 470 •• •• 12 Booking 1m 42s Booked
+32 486 •• •• 03 Opening hours 0m 38s Answered
+32 475 •• •• 91 Complaint 2m 55s Sent to team
+32 478 •• •• 44 Price question 1m 10s Answered
Save time Save time while working better Frequent questions and bookings handled automatically, with a summary sent to your team.
0 Missed calls
Your colleague who knows the answer Always give the best answer Answers come from your knowledge base, prices and opening hours, never improvised.
18 Bookings
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How it works

From trigger to result,
you stay in control

Every workflow follows the same four steps. Nothing reaches your customers or your tools until you approve it, unless you decide to automate it within your rules.

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Before you start

What it accesses,
what it does and what it costs

Everything you need to decide, in one place. Each connection requests the minimum permissions and can be removed at any time.

What it reads
The knowledge base you provide Opening hours, services and prices Your calendar availability
Always needs your approval
Refunds, complaints and sensitive requests Booking changes you mark as sensitive
What you can automate later
Answers to frequent questions Appointment booking and reminders
Typical credit usage 1 minute of AI phone call≈ 2 credits Call summaryincluded Setup: about 20 minutes How credits work →
Watch it work

One real case,
from input to result

This is exactly what happens when the AI Phone Agent gets to work: what comes in, what the AI does, what waits for you, and what goes out.

+32 4•• •• •• 12 Incoming call · Saturday 19:42 · after hours Input
“Hi, can I book a haircut for Tuesday afternoon?”
Emily Emily analyses Intent: booking Calendar checked: Tuesday 15:00 free Language: English
Prepared by Emily Needs your approvalApproved
Proposed to the caller: Tuesday 15:00. Caller accepted. Call summary and contact ready for your team.
ApproveApproved Edit
Booking added to your calendar and logged
Before and after
Without FLUGIA Missed calls after hours Voicemails nobody listens to Bookings lost to competitors
With Emily Every call answered, day and night Bookings made inside your rules A clear summary of each call
You decide what goes out Bookings inside your rules are confirmed automatically. Anything else, like complaints or special requests, is passed to you.
Try it yourself with sample data
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Try it now

Test it with sample data.
No account needed.

Pick an example and see what the AI Phone Agent prepares. When you are ready, start a 15-day free trial on this one workflow, with your own tools.

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Emily AI Phone Agent Sample mode · nothing is sent Sample
Input “Hi, can I book a haircut for Tuesday afternoon?”
Press “Run with sample data” to see the result.

AI Phone Agent
available 24/7

The questions business owners ask us most about this agent, answered the way Emily would.

1 / 2
Do callers know they talk to an AI ?
Emily Yes. The agent introduces itself as an AI assistant, in line with the EU AI Act.
Can it transfer a call to us ?
Emily Yes. Urgent or sensitive calls are transferred or turned into a call-back request for your team.
Which languages does it speak ?
Emily French, Dutch, English and more, switching automatically to the caller’s language.
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Discover our
AI Phone Agent

Our AI Phone Agent picks up every call, answers from your own knowledge base and routes urgent or sensitive requests to the right person.

Urgent calls reach the right person, the rest are handled.
Emily

The business benefits
of our AI Phone Agent

What changes in your business once Emily’s team takes this work off your plate.

Higher customer satisfaction
No more voicemail or busy tone.
Stronger brand image
A professional answer on every call.
Operational efficiency
Your team stops being interrupted by routine calls.
Better decision-making
Call summaries show what customers ask for.
Reduced human error
Consistent answers, every time.
Better work-life balance
Calls after hours no longer reach your mobile.
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More from
Emily’s team

Each AI Co-Worker leads a team of specialised agents. Add the next one whenever you are ready, with the same credits and the same approval rules.

Emily’s team
AI agent AI Chatbot Agent Answers website visitors instantly Discover the agent
David’s team
AI agent AI E-Reputation Agent Answers every customer review Discover the agent
The full team
6 AI managers All AI Co-Workers Explore every AI manager and the specialised agents in each team. Meet the team
Customer stories

Real companies. Real workflows.
Real results.

Local businesses use FLUGIA to take one recurring task off their plate, then add more once they see the results. Here is what they automated and what changed.

Bowls.be customers enjoying their bowls Restaurant · Belgium
Bowls.be Mode: approval required

“Emily answers the calls we used to miss during the lunch rush and sends us a clear summary of each one. Bookings and questions no longer slip through.”

Rachid El Amrani
Rachid El Amrani CEO of Bowls.be · Entrepreneur
157 customer reviews processed
98% approved without changes
2d → 4h average response time
David Uses David · AI E-Reputation Agent · and Emily · AI Phone Agent
Coiffure Cloé Hair salon

“FLUGIA handles our incoming reviews and prepares every response for approval. Our team only needs to review the sensitive cases.”

Stéphanie Spillebeen
Stéphanie Spillebeen CEO, Coiffure Cloé
David Uses David · AI E-Reputation Agent
Northpeak B2B services

“John enriches every new lead in our CRM before our sales team calls. Nothing is written to HubSpot until we approve it, which is what convinced us to start.”

Laura Mertens Head of Sales, Northpeak
John Uses John · AI Prospect & CRM Enrichment Agent
Atelier Nova Interior design

“David writes our LinkedIn posts and SEO articles every week. We approve them in two minutes, and new clients now tell us they found us on Google.”

Julie Peeters Co-founder, Atelier Nova
David Uses David · AI LinkedIn & SEO Content Agents
Trusted by businesses already using FLUGIA

Questions before
you get started ?

Can’t find your answer ? Our team replies within one business day.

Not unless you decide so. Refunds, complaints and sensitive requests waits for your approval by default. During your free trial, every AI Co-Worker starts in Approval required mode.
Still have questions ? Talk to us. Start free trial Book a demo