FAQ

FLUGIA is a unique AI-powered platform that connect your tools, centralise your data, automate repetitive tasks, and enhance decision-making.

Unlike traditional AI tools, FLUGIA acts proactively and intelligently by launching automations autonomously. FLUGIA also allows you to centralise all your company's AI in one place, regardless of department.

You can also connect one or more employees to the platform, granting them specific rights for better operations management. With FLUGIA, you improve the performance of each department as well as communication and consistency between departments.

Our mission is simple: simplify operations, amplify human performance, and deliver measurable business impact.

Most AI platforms provide isolated features. FLUGIA delivers a complete AI ecosystem.

We combine :

• Ready-to-deploy AI features
• Ai features for all departements of a company
• Custom AI development trough us or one of our partners
• Full integration with your internal systems

We don’t just automate tasks, we structure workflows, connect departments, and create intelligent infrastructures that scale with your company.

We focus on ROI, not just technology.

FLUGIA is a hybrid model.

We provide a platform that allows you to connect all your tools in one place and activate AI automations in seconds, for every department in your business.

But we go even further. We offer you the ability to customise the platform and add automations according to your needs, either directly through FLUGIA or via one of our partners.

On the platform, you benefit from :

• Intelligent AI agents
• A centralised control centre
• Real-time analytics
• Comprehensive implementation support
• Continuous feature optimisation

We provide the technology, but also the expertise to ensure it delivers results.

FLUGIA supports :

• Startups scaling operations
• SMEs optimising efficiency
• Enterprises modernising infrastructure

Any company that :

• Handles repetitive processes
• Manages large volumes of customer interactions
• Wants better visibility on operations
• Seeks measurable productivity gains

can benefit from FLUGIA.

Creating your FLUGIA account and activating smart automations takes just a few minutes. Everything has been developed and designed to make getting started simple, quick and efficient. No more spending hours creating automations yourself, ensuring they are stable and improving them on a daily basis. Our FLUGIA team takes care of everything to make your life easier.

No technical expertise is required on your part.

FLUGIA is designed to simplify things, not complicate them. Our platform fully manages the technical deployment and configuration process from start to finish.

The platform already includes :

• API integrations with your existing tools (CRM, ERP, calendars, communication platforms, internal databases, etc.)
• Data mapping and structuring to ensure your information is organised, clean and usable by AI agents
• AI agent configuration, including workflow design, role definition and behavioural alignment
• System connections and automation configuration between services
• Security configuration, access control, and permission management

You do not need in-house developers, data engineers, or AI specialists.

Your role is simple :

• Define your objectives
• Grant access to the tools and data you want the AI to use

We ensure that everything runs smoothly on a daily basis and continue to develop and add new features.

Every customer benefits from a practical and fully structured onboarding experience, not just access to technology.

From day one, we guide you through a clear and strategic integration process designed to align AI with your business objectives.

You benefit from a dedicated AI consultant :

• A single point of contact who understands your business
• Advice on how to improve the use of FLUGIA in your company
• Regular evaluation sessions to assess impact and identify areas for improvement

We continue to work every day to improve FLUGIA a little more. We optimise current features and create new ones.

We don't just deliver software and disappear. We improve your business performance on a daily basis.

Yes. FLUGIA is designed to integrate seamlessly with your existing technology infrastructure.

We connect your AI agents to the tools your teams already use, ensuring smooth data flow and operational continuity.

FLUGIA integrates with : CRM systems, ERP solutions, Google Workspace, Microsoft 365, communication tools, knowledge management platforms, internal databases and proprietary systems, customer support platforms, calendars and scheduling systems, E-commerce platforms, document storage systems, custom software via API connections

If your system has an API or allows secure access to data, it can usually be connected to FLUGIA.

In the absence of standard APIs, we can develop (or our partners) custom connectors tailored to your infrastructure.

Access to your data is strictly permission-based and fully controlled by you at all times.

FLUGIA does not give AI agents unrestricted access to your systems. Every connection is configured according to predefined authorisation rules and governance policies.

AI agents :

• Only access the systems, files, and databases you explicitly authorise
• Retrieve information in real time when required for a specific task
• Operate within clearly defined operational scopes
• Respect role-based access limitations
• Do not access sensitive data outside their mission
• Do not modify information unless explicitly permitted
• Do not store unnecessary or unrelated data
• Follow structured logging and traceability protocols

All permissions are configured during onboarding and can be adjusted at any time.

You maintain full control over which systems are connected, departments are accessible, documents or folders can be read, whether the AI has read-only or write permissions, what types of actions it is allowed to perform, what remains strictly inaccessible.

Additionally :

• Access rights can be segmented per agent (e.g., Sales Agent vs. Support Agent)
• Sensitive data categories can be excluded
• Permissions can be revoked instantly

FLUGIA’s architecture ensures that AI operates within controlled, secure, and auditable boundaries aligned with your internal governance standards.

In short: You define the limits. The AI operates within them.

Yes. FLUGIA applies:

• Encrypted data transfers
• Secure API connections
• Role-based access controls
• Strict authentication protocols
• Enterprise-level infrastructure standards Security is built into the architecture.

Hosting depends on configuration and regional requirements.
We work with secure, enterprise-grade cloud providers.

Data residency can be aligned with EU GDPR requirements when needed.

You maintain full and exclusive control over your data and system access at all times.

FLUGIA does not autonomously decide what to access. Every permission is explicitly configured, documented, and validated.

Access rights are defined with granular precision and can be configured at multiple levels :

• File level – specific documents, folders, or databases can be authorised or restricted
• System level – CRM, ERP, internal tools, communication platforms, or storage systems
• Department level – Sales, Marketing, Support, HR, Finance, Operations, etc.
• User level – role-based access controls aligned with your internal governance

You decide :

• What the AI can see
• What it can retrieve
• What it can modify
• What it can automate
• What remains strictly inaccessible

All access configurations are :

• Permission-based
• Role-driven
• Reversible at any time

Nothing is accessed without your authorisation.

Permissions can be modified, limited, or revoked instantly as your internal policies evolve.

FLUGIA operates within the boundaries you define — ensuring governance, transparency, and security remain fully under your control.

Yes.

FLUGIA operates under GDPR-compliant practices including:

• Data minimization
• Purpose limitation
• Secure processing
• Access control governance

We can also sign Data Processing Agreements (DPA) if required.

Yes.

FLUGIA is built as a scalable AI infrastructure designed to evolve alongside your business whether you’re growing in team size, operational complexity, or geographic reach.

You can expand progressively and strategically without rebuilding your system from scratch.

At any time, you can :

• Add new AI agents (Sales, Support, HR, Marketing, Operations, Finance, etc.)
• Deploy specialized agents for specific workflows or business units
• Extend AI capabilities to new departments
• Increase the number of integrations with internal or external systems
• Connect additional tools, platforms, or data sources
• Upgrade analytics and reporting capabilities
• Expand automation depth and workflow complexity
• Increase usage capacity as call volume or operations grow

The architecture is modular by design.

This means :

• No technical restart is required when scaling
• No data restructuring is needed
• No disruption to existing workflows
• No operational downtime

Your AI ecosystem grows with your strategy. Whether you start with one department or deploy organisation-wide, FLUGIA allows you to scale intelligently, predictably, and securely.

Contract structure depends on the scope, complexity, and level of customisation required for your organisation. FLUGIA offers flexible engagement models designed to adapt to your business maturity and growth pace.

We provide flexible subscription models (Standard, Upgrade, Custom) and monthly or annual billing options.

Our objective is long-term partnership built on performance and measurable value.

Depending on your plan and needs, you can also benefit from ongoing support from a dedicated AI FLUGIA consultant or access to one of our certified integration partners.

For companies with complex infrastructures or industry-specific requirements, we can structure dedicated collaboration agreements that include :

• Advanced integrations
• Custom AI agent development
• Extended support and governance oversight

FLUGIA’s pricing model is structured to reflect the operational value delivered and the level of infrastructure required.

Our pricing system provides a clear, transparent pricing with no hidden fees, no unexpected scaling costs and predictable evolution as your business grows

Our objective is simple : You understand exactly what you’re paying for and why.

Our pricing is typically based on 2 different things :

• Number of AI co-workers deployed : Only one wo-worker with the Standard version and all co-workers available with the other versions
• Usage volume : Automation frequency, query volume, workflow executions

There is also a specific pricing for the Custom version which allows you to add more automations and develop custom-made workflows adapted to your specific needs.

FLUGIA is designed to operate across your entire organization, not just within a single department.

Our intelligent infrastructure can simultaneously support and coordinate multiple business functions, including : Sales, Marketing, Customer Support, Human Resources, Finance, etc.

What makes FLUGIA powerful is its cross-department intelligence and the infrastructure is fully modular and expandable.
This means :

• You can start with one department and expand progressively
• New AI agents can be added without disrupting existing workflows
• Departments remain independent yet intelligently connected
• Data flows securely across your ecosystem
• Growth does not require rebuilding your system

FLUGIA evolves with your organizational complexity.

We measure performance based on concrete, business-driven indicators.

Beyond isolated metrics, we focus on overall business performance : Are processes faster? Are teams spending more time on high-value tasks? Is decision-making becoming clearer and data-driven?

Performance is continuously monitored through centralised dashboards and structured reporting. We track trends over time, identify optimisation opportunities, and refine AI agents accordingly.

FLUGIA is not static, it improves. And we ensure that improvement translates into measurable business value.

Return on investment depends on your industry, operational complexity, and deployment scope. However, across sectors, we consistently observe strong and measurable performance improvements.

Companies typically experience a significant reduction in repetitive workload, often between 30% and 60%, by automating manual tasks such as data retrieval, qualification, scheduling, follow-ups, and internal coordination. This allows teams to refocus on high-value, strategic activities.

In sales environments, faster lead response times directly increase conversion probability. Responding within minutes instead of hours can materially improve close rates and pipeline velocity.

In customer-facing departments, real-time access to information improves service quality and consistency, which often translates into higher customer retention and stronger brand trust.

Operationally, businesses benefit from cost optimisation through reduced manual processing, fewer errors, and more efficient workflow orchestration. The savings are not only financial, they are structural. Processes become smoother, more predictable, and easier to scale.

Internal coordination also improves significantly. When data flows seamlessly across departments, decision-making becomes clearer, reporting becomes more accurate, and leadership gains real-time visibility into performance.

FLUGIA provides a centralised control center that gives you full visibility over your AI ecosystem and operational performance.

Through a unified dashboard, you can monitor AI agent activity in real time, track how each agent interacts with your systems, and understand how automation impacts your daily operations.

Here some examples :

For customer-facing use cases, you can analyze detailed call handling metrics such as response times, resolution rates, escalation frequency, and interaction volume. This allows you to measure service efficiency and continuously improve user experience.

For sales and marketing, you can evaluate response quality, lead qualification accuracy, conversion performance, and follow-up efficiency. You gain clear insight into how AI contributes to pipeline progression and revenue generation.

On the operational side, the control center tracks workflow automation success rates, process completion reliability, data synchronisation accuracy, and task execution consistency.

Beyond simple metrics, the system provides trend analysis and historical comparisons so you can identify performance improvements over time, detect bottlenecks, and optimize strategy.

Everything is transparent, structured, and measurable. You retain complete visibility and control over how AI performs, evolves, and contributes to your business objectives.

Each department, each AI agent, and each feature comes with its own dedicated performance dashboard giving you complete transparency over every action executed within your organisation.

Here some examples :

• Sales has its own analytics environment, where you can track lead qualification accuracy, response speed, pipeline influence, and conversion impact generated by AI agents.
• Customer Support benefits from detailed dashboards monitoring call handling metrics, resolution rates, escalation frequency, satisfaction indicators, and workload distribution.
• Marketing dashboards provide visibility into content automation performance, SEO impact, engagement metrics, and campaign efficiency.
• HR and Operations can monitor process automation rates, time saved, candidate enrichment performance, workflow execution reliability, and internal coordination improvements.

In addition to department-specific dashboards, a centralised executive view consolidates key metrics across the organization allowing leadership to see the global performance impact of AI in one place.

Every action performed by an AI agent is measurable. Every workflow can be monitored. Every result is traceable.

From the very beginning, you benefit from structured onboarding support. This includes discovery sessions and an integration planning. We ensure that your deployment is not only technically correct, but strategically relevant.

Beyond onboarding, we deliver ongoing technical assistance. Our team monitors integrations, system stability, API connections, and data flows to ensure your AI infrastructure runs smoothly and securely. If adjustments are needed, they are handled proactively.

You can also benefit of a dedicated AI consultant that helps you identify new automation opportunities, expand AI usage across departments, refine processes, and align AI performance with evolving business goals.

From our side, we ensure our AI agents improve over time. We regularly review prompt performance, workflow efficiency, interaction quality, and automation logic.

Yes, depending on your plan and deployment scope.

All our customers benefit from a dedicated AI Support Manager who help you as a technical contact.

You can also have access to one of our FLUGIA AI consultant or one of our partners. They understand your business model, operational structure, and performance objectives. Their role is to ensure that AI adoption remains aligned with your strategic priorities.

Your dedicated AI consultant :

• Oversees deployment and integration across departments
• Monitors performance evolution and identifies optimisation opportunities
• Advises on scaling strategies and new AI use cases
• Coordinates technical and operational adjustments
• Supports internal alignment between teams
• Helps prioritize automation initiatives based on ROI

For complex organisations, the consultant also ensures governance consistency, security compliance, and cross-department orchestration.

This model guarantees continuity, accountability, and strategic coherence.

AI agents are continuously monitored, evaluated, and improved.

We have dedicated AI engineers and domain specialists assigned to each department like Sales, Marketing, Customer Support, HR, and more. These experts focus exclusively on enhancing their respective AI environments and expanding their capabilities over time.

Our teams regularly :

• Optimize prompts and behavioral logic to improve precision and contextual understanding
• Redesign and refine workflows to increase efficiency and reduce friction
• Strengthen and expand integrations with new tools and platforms
• Improve response quality and decision accuracy
• Enhance automation depth and cross-department orchestration
• Introduce new features based on client feedback and operational insights

Each department benefits from continuous innovation driven by specialists who understand both AI architecture and business realities.

We don’t simply maintain the system. We actively evolve it.

As your processes become more complex or your company grows, our engineers adjust, expand, and optimise the AI infrastructure accordingly. AI performance improves because it is continuously reviewed, measured, and enhanced by experts dedicated to making each department smarter and more efficient.

FLUGIA is not a fixed solution. It is a living, evolving intelligent infrastructure.

Our AI engineers design fully customised solutions tailored to your operational complexity, infrastructure, and strategic objectives.

For companies with advanced requirements, proprietary systems, or industry-specific workflows, we offer a Custom package that unlocks dedicated development capabilities.

With the Custom plan, you gain access to tailored AI engineering designed specifically for your organisation.

This can include :

• Custom AI agents built around your internal processes
• Advanced workflow automation adapted to your operational logic
• Department-specific intelligence systems aligned with your business model
• Cross-department orchestration layers
• Advanced decision-support systems
• Custom dashboards and reporting structures

Unlike standard deployments, the Custom package allows us to go beyond configuration and enter true development.

This plan is ideal for :

• Multi-department enterprises
• Companies with complex operational ecosystems
• Organisations requiring advanced governance or compliance structures
• Businesses looking to embed AI at the core of their strategy

The Custom package transforms FLUGIA from a smart AI solution platform into a fully tailored intelligent infrastructure.