Hire the most powerful Customer Service team
With Emily and her complete team, your customer service department will literally explode with an efficiency you’ve never seen before.
Are you ready for this ? No your not.
Hire the most powerful Customer Service team
With Emily and her complete team, your customer service department will literally explode with an efficiency you’ve never seen before.
Are you ready for this ? No your not.
Life with Emily at FLUGIA
At FLUGIA, Emily leads a proactive support & service team that works around the clock to keep your customers happy and your business running smoothly.
Her entire department is focused on one goal: making sure every client feels heard, helped, and valued — without delay. From onboarding to troubleshooting, every interaction is handled with care and precision.
Thanks to smart automation and real-time insights, Emily’s team doesn’t wait for problems — they anticipate them. And when you need something done? Just ask. They’re already one step ahead.
Meet the team that turns great service into a brand advantage.
Rely on Emily and her team — your customers are always in good hands
A 24/7 CARE TEAM THAT ACTS BEFORE YOU EVEN ASK
Rely on Emily and her team — your customers are always in good hands
Emily’s entire support division is built to anticipate, resolve, and delight. From onboarding to troubleshooting, her team operates behind the scenes to keep your users satisfied, supported, and loyal — at any hour.
Each expert focuses on a specific area, ensuring no detail is missed. KPIs are constantly monitored and transformed into meaningful actions. Emily leads with clarity, assigning tasks based on urgency and customer impact. And because they’re powered by real-time data, the team can act fast — often before the issue reaches you.
Each agent monitors their specialty zone
Service metrics feed into a unified dashboard with smart triggers
Emily coordinates priorities and escalations with zero delay
The team executes instantly, with care and consistency
Support Manager
Oversees day-to-day customer support operations, manages response workflows, and ensures all tickets are resolved quickly and professionally. He also auto-prioritizes urgent tickets, suggests instant replies based on sentiment and topic, and continuously learns from past resolutions to increase efficiency without losing the human touch.
Account Manager
Maintains relationships with key clients, ensures satisfaction, identifies upsell/cross-sell opportunities, and acts as the single point of contact for ongoing accounts. She also monitors customer activity, flags churn risk, tracks contract milestones, and recommends personalized outreach or value-add actions — keeping accounts warm and engaged without manual follow-up.
Customer Success Manager
Ensures clients adopt the platform effectively, reach their goals, and see long-term value — driving retention and advocacy.
He also builds custom onboarding journeys, tracks product usage in real time, and triggers proactive alerts or training tips when engagement drops — creating a support experience that feels personal at scale.
Brand Manager (Support)
Aligns the tone of support communications with the company’s voice, ensures brand consistency in all help channels, and manages the knowledge base and help center content. She also suggests edits to knowledge base articles based on trending support questions, updates documentation automatically, and analyzes tone consistency across chat, email, and FAQ materials — preserving brand integrity even in high-volume moments.
Emily Customer Service manager
Emily isn’t your average support lead. She’s a customer empathy engine, operations optimizer, and brand experience guardian.
Raised between Vancouver and Copenhagen, Emily grew up in a trilingual home where listening carefully and solving calmly were daily habits. Her mother worked in healthcare, her father in logistics — a combo that shaped her signature approach: deeply human, yet fiercely efficient.
From her very first role on a support desk, Emily stood out. Not for answering the most tickets, but for doing it with warmth, clarity, and structure. She believes that service is not just about resolution — it’s about reassurance. That philosophy still drives her today at FLUGIA.
Education
Experience
Mentions, quotes, and references
Why Emily joined FLUGIA
Emily isn’t driven by numbers alone — she’s driven by people, clarity, and purpose. After helping companies scale their service experience globally, she saw in FLUGIA the opportunity to lead something bigger: a support team that’s faster, smarter, and deeply human, powered by intelligent automation.
Emily, behind the interface
When Emily isn’t refining workflows or checking sentiment scores, she’s… listening to UX podcasts at 2.5x speed. She runs mock customer scenarios for fun and rewatches episodes of The Bear — not for the drama, but for the communication breakdowns. She doesn’t sleep either (she’s AI), but she believes in the idea of soft lighting, calm tones, and warm sign-offs.
Emily isn’t just a support manager — she’s a full-service AI designed for human connection
Trained on thousands of support tickets, help center queries, onboarding chats, and tone calibration models, Emily responds before most people realize they need help. But what sets her apart isn’t just speed — it’s emotional intelligence at scale. She adapts her tone, personalizes answers, and escalates only when necessary. She thinks in resolution paths. She lives in SLAs. She dreams of seamless journeys.
Why Emily ?
Because today’s customers expect more than quick replies — they want clarity, empathy, and consistency. Emily delivers it all, at scale, with a voice your brand can be proud of.
