FLYER.BE SUCCESS STORY
+25% Customer Satisfaction
As with all businesses, online reputation is very important for generating visibility and trust in order to encourage consumers to make a purchase. To achieve this, flyer.be asked the support of FLUGIA.
About Flyer.be
Flyer.be, once a small online start-up, is now proudly Belgium’s leading online printing company. With over 125,000 customers per year in four countries, Flyer has become a renowned brand in the Belgian e-commerce world.
With a passion for style, their experienced team of professionals take care of their customer’s printing needs. An optimised ordering and production process guarantees fast delivery, high quality and ease of use.
The challenge
Flyer.be has been focusing on providing high-quality service to its thousands of customers on a daily basis for over 20 years.
The only problem ? They haven’t taken the time (which can be very long with so many customers) to manage their e-reputation.
To improve this strategic element, FLUGIA has set up a hyper-personalised chatbot, a telephone support team and an intelligent, automated review tracking system.
FLUGIA AI EXPERTS : AI Customer Support Team & AI Marketing Team
STRENGTH IN NUMBERS
Business impact
Since partnering with FLUGIA, Flyer.be has seen a significant increase in the number of positive reviews it has received, which has translated into greater visibility and more orders in just a few weeks.
By drawing on our expertise and knowledge, Flyer.be has been able to optimise its e-reputation by benefiting from effective customer support, allowing employees to focus on more complex tasks and generating numerous positive reviews.
Our partnership has yielded the following results in particular :
Increase of positive
reviews received
Increase of
customer hapiness
Gain of efficiency
of the actual team
Esteemed AI Customer Support
As part of our partnership, Flyer.be has the advantage of having a dedicated AI consultant who serves as the primary point of contact, working closely with our team of AI experts to ensure that the partnership yields the desired outcomes. Flyer.be has expressed their satisfaction with our collaboration, saying :
“You have exceeded our expectations by impressively strengthening our support team. We can feel the difference in terms of customer satisfaction and also our turnover.”
For Flyer.be, we gave access to our AI Customer Support Team that includes :
- Customer Service AI Call Agent
- Intelligent Autonomous Chatbot
- Deep E-reputation analysis
- Automatic answers to reviews
- Intelligent Market Watch
